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GENERAL RENTAL CONDITIONS

Welcome to the website of Ventura Autorenting S.L, from now on AVAL RENT A CAR.

Please read the terms of use carefully before using the website.

The user accepts the terms by accessing and using the website (www.rentacarfuerteventura.com).

If you do not agree with them, please do not visit or use the website.

AVAL RENT A CAR reserves the right to revise the terms of use, so check them periodically for changes.

AVAL RENT A CAR does not assume any responsibility for errors or omissions in the operation of the website. Access and use of the website is a service offered by AVAL RENT A CAR and is provided on an "as is and as available" basis without warranties of any kind (either express or implied).

AVAL RENT A CAR shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of or in connection with your access to, use of, or inability to use the website.

Booking and rental conditions

AVAL RENT A CAR rates include:

  • Tax Included (IGIC).
  • Compulsory car insurance and complementary civil liability insurance for damages to third parties arising from the use and circulation of the vehicle.
  • PAI (Personal Injury)
  • CDW (Collision Damage Waiver).
  • TP (Theft of the car).
  • Cancellation or modification of the reservation free of charge (Minimum 24 hours before).
  • Delivery and collection service of the vehicle.
  • Fully comprehensive insurance without excess (0,00€)
  • Windows, mirrors, etc.
  • Roadside assistance 24hs.
  • Replacement car if necessary.
  • Taxi in case of breakdown or accident.

They are excluded from the insurance cover:

  • Damage to the vehicle's tires.
  • Punctures, tire blowouts.
  • Damage to the underside of the car.
  • Fines
  • Breakage or loss of the vehicle key.
  • Repair and damage due to misfuelling.
  • Accidents related to reckless driving.
  • Accidents under the influence of alcohol or other drugs.
  • Personal belongings stolen, lost or forgotten in the car.

It is expressly forbidden:

  • Pushing or towing any other vehicle.
  • Driving on unpaved roads.
  • Transfer, lend, sublet the vehicle.
  • Carrying luggage, objects or any other item on the roof of the vehicle.
  • Reckless driving.
  • Driving under the influence of alcohol, medication or drugs.

When you make your reservation request, you will receive two e-mails to the e-mail address provided. The first e-mail with the confirmation that we have received your details and the second e-mail with the confirmation or denial of your reservation.

The fact of receiving the first e-mail does not imply its acceptance by AVAL RENT A CAR .

If you make a reservation and later wish to cancel it, you can cancel it free of charge if you do so 24 hours before the pick-up time.

Any information submitted or collected through our website is subject to our Privacy and Cookie Policy, will be treated as confidential and your details will not be passed on to any third parties.

The user expressly accepts these conditions.

More information

  1. Guaranteed vehicle group

Once Ventura Autorenting S.L. (hereinafter "AVAL") has confirmed your reservation, we guarantee the vehicle group requested, not the make or model shown.
If at the time of collection the requested vehicle is not available, Aval will endeavour to provide you with a vehicle of a higher group for the same price.

  1. Airport Service

Aval will apply an additional charge of 22 euros taxes included, in all those services of collection of the vehicle at the airport terminals of rentals of 1 (one day) or 2 (two days). From the third day of rental the airport service is included in the price.

3."After Hours" Service

The rent is per day 24hs, after that time, it is automatically counted as one more day.

  1. Delivery and collection service

The delivery and collection service is included in the price. The same will be reflected in the rental contract, in the vehicle return section, once the contract is formalized, without the customer being able to change the day of return, date or place without prior authorization from Aval.

  1. Additional drivers

Additional drivers are free of charge, with a maximum of 3 (three).

  1. Driving licence

All drivers (including additional drivers) must present a driving licence valid for the entire rental period, held for at least two years. UK drivers must present both parts of their driving licence.

  1. Driver's age

All drivers (including additional drivers) must be 21 years of age on the day the rental begins for all vehicle categories.

  1. Accessories

Any accessory must be requested at least 48 hours before the rental date.

Accessories such as child seats / boosters / maxi coccyx. The installation of these accessories is the sole and exclusive responsibility of the customer. These accessories are free of charge.

8.Payment method

Once the reservation has been confirmed by Aval by e-mail or other written means, in order to formalize the rental contract, the client must provide a credit card in his name. Credit or debit cards are accepted.

Cash payments are accepted. Credit or debit card must be provided.

Once the reservation has been confirmed, and if the Aval office considers it appropriate, the estimated rental amount will be charged.

9.Fuel

A deposit is charged for the fuel which will be returned to you at the end of the rental period.

10.Mobility limitations

AVAL vehicles may not circulate outside Spain, nor may they be transported by ferry between the Canary Islands. Except with the written authorization of AVAL or the Base that rents the vehicle.

11. Documentation required to collect the vehicle

To collect the vehicle, the customer must bring with them, ID card or passport, valid driving license, credit or debit card and Aval reservation number.

  1. Prices

The prices and conditions that appear on this website are valid, except in case of error or omission.

Aval reserves the right to change prices and conditions whenever it deems appropriate.

  1. Fleet availability

Each Operational Base of the Aval, has the fleet it deems appropriate, so we regret not being able to offer in each location, the vehicle you want to book.
Reservations are always subject to fleet availability on the dates and location requested.

  1. Taxes

The total amount of the rent will be subject to the payment of the tax that the law establishes at that moment.

17. Fines

Fines are the sole responsibility of the client, the processing of the fine by AVAL generates an administration cost of 20 € igic included.

18. Cleaning

The standard cleaning understood by dirt by normal use is included in the price, in case of returning the car with stains, excess sand or mud will be charged to the customer the cost of the same.